Holiday Booking & Payment Procedures

Once we have confirmed your dive holiday and activities, we require a non-refundable deposit of £200 per room booked and £150 per dive course booked, to secure your booking. Any E-learning, bought via ourselves, will be paid up in advance too. Then 4 weeks before your holiday, we will request full payment of the balance of your booked accommodation and diving. We will send you a reminder beforehand. The final balance at the end of your holiday, must be paid either in cash or via bank transfer, before you leave. Remember to bring your bank card, if needed, for this transaction. Please note that travelers’ cheques are not accepted.

All guests are required to present a valid government issued photo identification (passport or National ID card) upon check-in.

Please note that all payments made are non-refundable. Dive Urge is not responsible for weather conditions, personal emergencies, or schedule changes. If, for reasons totally beyond your control, you are not able to come i.e. due to medical illness, a personal tragedy, or an unforeseen act of God, we will not refund your payment, but will hold your payment in lieu of a future holiday, for up to one calendar year from your original dates. We strongly recommend you organize appropriate travel Insurance for your holiday, covering cancellations due to any unforeseen circumstances.

Please contact us directly at info@dive-urge.com to purchase or redeem gift certificates.

We reserve the right to refuse reservation at any time for any reason.

Dive Courses

All courses are paid for up front and are non-refundable. If you commence your dive course but do not, for any reason, wish to continue with your dive course, then that is your decision but you will still be liable for the full amount of the course. We of course, will do all we can to encourage and help you along the way. If your PADI Open Water Course takes longer than a reasonable amount of time (maximum 4 days) then there is an extra charge of £70 per day to continue.

If you start a scuba dive, but are unable to continue due to problems beyond our control, (for example ear problems) we reserve the right to count it as a dive and charge accordingly. We need to know, in advance if you have any special requirements; for example, disabilities, food intolerances or unusual sizes for dive equipment (i.e. wet suits) so we can make suitable arrangements ahead of time for you. We cannot be responsible for any delays or problems resulting from not giving us due notice.

Etiquette

Dive Urge is privately owned and operated. Any bad behavior, we deem unsuitable for our club, will not be tolerated. Our zero tolerance policy extends to both underwater and above. Dive Urge will refuse service or evict anyone who verbally or physically abuses hotel staff or guests. We will also refuse service to anyone responsible for damage or defacement of our property; for refusal or failure to pay for accommodations; any disorderly conduct which disturbs the peace of other guests or is not in compliance with Egyptian law.

Access to Rooms

Management reserves the right to enter a room for reasonable purposes, such as an emergency, housekeeping, and maintenance, verify that the room and its furnishings are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

Lost & Found Policy

Dive Urge assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us immediately and we will try to assist you in locating your lost item.

Free WiFi Access

Access to our Wi-Fi is free for our registered guests. The hotel Wi-Fi access code is subject to change without notice. Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi-equipment, and interference from other local wireless signals. Dive Urge assumes no liability for guest use.

Website

We make our best efforts to ensure that all the information that appears on our website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Dive Urge does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice. The links provided on the Dive Urge website are for the convenience of site visitors and are provided in good faith. Dive Urge does not accept liability for the contents or links provided on such websites.

Illness & Epidemics

Dive Urge reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify a staff member or contact the manager at info@dive-urge.com. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a special cleaning fee as we deem appropriate under the circumstances.

Parking at own risk

All vehicles are parked at the risk of the owner. Dive Urge shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked in the vicinity of the hotel property.

Damage and/or thieft of hotel property

You are liable for any damage howsoever caused (whether accidental or willful) to the room(s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Damage to hotel property will result in a charge for the special cleaning, repair or replacement of the damaged article. In extreme cases, criminal charges will be pursued.