Welcome to
Dive Urge's Privacy Policy
Your privacy is important to us. Dive Urge is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.
This policy outlines how we aim to achieve this and includes the information collected when:
Ensure you understand this policy in its entirety and take your time to read it.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy. We collect, use and retain Personal Information about you only to the extent that is reasonably required to conduct our business effectively.
How do you get my consent?
When you provide us with personal information by mail, contact form or sign up for our newsletter, we assume you understand that your data must be collected to process your request. We will use your data for processing purposes only.
Who we are?
Dive Urge is a boutique eco hotel & dive centre, on the shores of Eel Garden, Dahab, Egypt.
Our registered address is:
Dive Urge Club
El Melal Street, Eel Garden
Dahab, South Sinai, Egypt
How we collect Information From You?
We may collect or receive information in lots of different ways. Here is an explanation of the main ways we do this:
Contact Forms
Make an enquiry through the contact forms on our site. Information shared with us via our contact form is strictly confidential and will be shared only with relevant parties involved. We delete all emails once we have no business reason to keep them, or every five years, whichever timeframe is less.
Booking Directly with Us
To book directly with us we will communicate through e-mail. To complete your booking, we require your personal information. All booking are processed via a Pay-By link that will be sent to your email address upon booking for payment within 24 hours of the reservation being placed.
Sign up to our Newsletter
If you sign up for our newsletter, which is administered through Mailchimp, we will store some of your information, including your email address, IP address and certain information about the links you click within the emails we send you, on a Mailchimp server. Neither we nor Mailchimp will ever sell your email address or share it with any other party, unless we are legally compelled to do so.
If you contact Mailchimp directly regarding your subscription to our newsletter, Mailchimp may contact you directly; otherwise, Mailchimp will never contact you. Only authorized Mailchimp employees have access to our subscriber list.
You are always free to unsubscribe from our newsletter and can do so through a link on the email newsletters you have received, or by contacting us directly.
What kind of information is collected from you?
You will be asked to submit personal information about yourself when you fill in our contact form or sign up for our newsletter. We will collect this information so we can fulfil your request as required.
We typically collect all or some of the following information:
We collect a variety of personal information about our guests, customers & visitors to our website. As our website is not intended for children, we do not knowingly collect data relating to children.
This personal data falls into these categories:
When you access our website, Dive Urge collects:
Other information is collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
Cookies
Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
You can set your browser to not accept cookies, but this may limit your ability to use services on our website. For more information about our cookie usage please visit our cookie policy page.
Google Analitycs
We use cookies for the following purposes:
We use Google Analytic to help us analyse how our web pages are being accessed and used. We also use cookies to provide insights such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
All data gathered, processed and displayed by Google Analytics cookies is randomised and can never by traced to an individual.
Our website agency has access to our Google Analytics Dashboard, but no other data.
Third Party Content
We do host third party website content such as embedded social or video content which could use their own cookies to gather data about you. To get more information about these, see the links below.
YouTube, Google Analytics, Google Maps
http://www.google.com/intl/en-GB/policies/technologies/cookies/
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. If your browser does not support web fonts, a standard font is used by your computer.
ReCaptcha v3
Dive Urge website uses reCaptcha v3 on the contact forms to validate inputs are not passed by bots. This third party tool is subject to the Google Privacy Policy and Terms of Use.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete an order, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. These service providers are limited to bluehost to host our website; PayPal to facilitate sales and Mailchimp to administer our newsletter service.
We only use WordPress plugins and themes that are hosted by WordPress.org. WordPress.org’s guidelines clearly prohibit tracking users without their explicit informed consent.
Our website agency has access to our Google Analytics Dashboard, but no other data.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How we store data?
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods: 60 Months
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us.
You have a right to request a copy of the personal information that dive Urge holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@dive-urge.com.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
Please contact us at info@dive-urge if you have any concerns with regards to the use of your Personal Data and we will happily assist you.
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Dive Urge site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
Personal Data you give us about others
If you make a reservation on behalf of someone else. Please, only provide us with information about other person(s) if you have their permission to do so. It’s your responsibility to ensure that the other person(s) are aware that you have done so and that they accepted that Dive Urge may use their personal information as outlined in our above Privacy Policy.
Disclaimer
At Dive Urge we have worked diligently to provide you with accurate and updated information, however, we cannot be absolutely certain that everything is free of errors or omissions. We will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of this site.
External Links
We take security responsibilities seriously, employing the most appropriate physical and technical measures. Unfortunately, as effective as modern security practices are, no physical or electronic security system is completely secure.
Although we carefully check the content of our website, we do not accept any liability for the content of external links. The operators of the external links bear the sole responsibility for the content of these pages.
If you follow a link to an external website, please note that has its own privacy policy and that we do not accept any responsibility or liability for it. Please check their policy before you submit any personal data.
Changes to this Statement
We will occasionally update this Privacy Policy to reflect company and customer feedback. Dive Urge encourages you to periodically review this statement to be informed of how we are protecting your information.
This policy was last updated in June 2020.
